Carrie Preston Elsbeth S02 Puffer Printed Coat

Return & Exchange Policy

Dear Valued Customers,

At BLJE, we are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes things may not go as expected. To make your experience as seamless as possible, we have outlined our return and refund process below.

Return Conditions:

• The product must be unworn, in its original condition, and have all tags intact.
• Any defects or damages must be reported with photo proof within 3 days of receiving the item.

We value your time and trust in us, and we want to make sure your shopping experience is nothing short of excellent. If you need to initiate a return or have any questions, feel free to reach out to our customer service team at info@blackleatherjacketera.com or submit a return and exchange request as soon as possible.

If You Have Not Received Your Order:

• If your order is still in transit, we kindly ask for your patience.
• In case your parcel is lost or returned to us, please contact us, and we will arrange a reshipment or refund as per your preference.

If You Have Received Your Order:

1. If There Is No Quality Issue:

• Delivery took longer than expected? You may be eligible for a discount or a small gift as compensation.
• Not quite what you expected? Let’s discuss a discount or an alternative solution for you.

2. If There Is a Quality-Related Issue:

• Received an item that is damaged or defective?
• The color does not match the description?
• Missing items in your package?
• Received a different product than what you ordered?

If you encounter any of these issues, we are happy to arrange a replacement or refund based on your preference.

Thank you for choosing BLJE. We appreciate your understanding and look forward to serving you again!