FAQs

Our jackets are typically shipped within 7-9 business days after you place your order. If, once our delivery guarantee period begins, the courier is unable to locate your shipment or provide an estimated delivery time, our delivery guarantee will take effect.

We ship worldwide through DHL and FedEx, ensuring reliable delivery to your doorstep. Track your shipment at every stage. If unavailable, you can authorize someone to sign or reschedule using the courier’s note. We do not deliver to P.O. boxes.

You will get your amount back immediately, equal to the amount of your purchase, or a replacement shipment will be sent to you. If, for any reason, your order fails to arrive or the shipment cannot be located, we will resolve the issue promptly.

If you receive an item in the wrong size, kindly contact our customer service department within three days of delivery. Please provide clear photographs of the product for verification. Once validated, you may be eligible for an exchange or return (terms and conditions apply).

In cases of product damage, refunds will be processed within 20 days after proper images are submitted. Transparency is important to us, and we request your cooperation in ensuring all necessary details are provided.

Important Notes:

• If you cancel your order within 3 days of confirmation, a cancellation fee of 25% of the product price will be applied.
• Cancellations made within 7 days of confirmation will incur a fee of 45% of the product price.
• Orders cannot be cancelled if more than 7 days have passed since confirmation.

We appreciate your understanding and cooperation in adhering to our cancellation policy.